Share feedback
Answers are generated based on the documentation.

Get support for Docker products

Table of contents

Docker offers multiple support channels depending on your subscription level and needs.

Community support

All Docker users can seek support through community resources, where Docker or the community responds on a best-effort basis:

All Docker Pro, Team, and Business subscribers receive email support for Docker products.

Tip

Before reaching out for support, review the troubleshooting documentation for your product.

Paid subscribers create and track cases in the Docker Support portal. Who gets access covers enrollment, including automatic access for Premium Support. See Severity levels and Case statuses on that page.

Support response times

  • Docker Pro: within 5 business days
  • Docker Team: within 2 business days, 24×5 availability
  • Docker Business: within 1 business day, 24×5 availability

Docker Verified Publisher (DVP) organizations follow the response times for their Docker Pro, Team, or Business subscription. Without one of those subscriptions, the following response times apply:

  • DVP Starter: within 3 business days
  • DVP Growth: within 2 business days, 24×5 availability
Tip

Premium Support with faster response times and 24×7 availability is available as an add-on for Docker Business and Docker Hardened Images subscribers.

Docker Desktop support

Docker Desktop support is available with a paid subscription.

Scope of support

Docker Desktop support includes:

  • Configuration and installation issues
  • Desktop updates
  • Account management and billing
  • Sign-in issues
  • Push or pull issues, including rate limiting
  • Automated builds
  • Basic product how-to questions
  • Application crashes or unexpected behavior
  • On Windows: turning on virtualization in BIOS
  • On Windows: turning on Windows features
  • On Windows: running inside certain VM or VDI environments (Docker Business only)

Docker Desktop support excludes:

  • Unsupported operating systems, including beta and preview versions
  • Versions older than the latest release (except Docker Business)
  • Training, customization, and integration
  • Altered or modified Docker software
  • Docker Engine, Docker CLI, or other bundled Linux components
  • Third-party applications not provided by Docker
  • Features labeled as experimental
  • Hardware malfunction, abuse, or improper use
  • System and server administration activities
  • Routine product maintenance (data backup, disk space, log rotation)
  • Desktop as a production runtime
  • Running containers of a different architecture using emulation
  • Kubernetes
  • Scale deployment and multi-machine installation
  • Running multiple instances on a single machine

Supported versions

Docker Desktop support is scoped by plan:

PlanSupported versionsMachines per subscription
Docker ProLatest onlyOne
Docker TeamLatest onlyOne per subscription seat
Docker BusinessLatest plus versions up to six months older (fixes on latest only)Unlimited

Diagnostic data and privacy

  • Diagnostics bundles may contain personal data such as usernames and IP addresses.
  • Access is limited to Docker, Inc. employees directly involved in diagnosing the issue.
  • Docker, Inc. deletes uploaded bundles after 30 days by default.
  • To request earlier removal, provide the diagnostics ID or your GitHub ID.
  • Docker, Inc. uses the data only to investigate specific user issues but may derive high-level (non-personal) metrics.

For more information, see the Docker Data Processing Agreement.

Next steps